Legal
Terms of Service
These Terms of Service (“Terms”) govern the use of the SureSquare website, client portal, takeoff and estimating services, and the SureSquare CRM software (together, the “Services”). By accessing or using SureSquare, you agree to these Terms.
1. Services Provided
SureSquare provides roofing takeoff and estimating services, including but not limited to:
- Roofing quantity takeoffs
- Material quantity summaries
- Estimate-related deliverables
All Services are performed based on the plans, drawings, and specifications provided by the client.
2. Nature of Services (Important)
All takeoffs and estimates provided by SureSquare are intended for estimating and bidding purposes only.
SureSquare does not:
- Provide construction supervision
- Verify site conditions
- Guarantee final installed quantities
- Replace professional judgment of the contractor
Final quantities, methods, and pricing remain the responsibility of the client.
3. Accuracy & Disclaimer
SureSquare makes commercially reasonable efforts to provide accurate and consistent takeoffs. However:
- Plan sets may contain errors, omissions, or inconsistencies
- Actual field conditions may vary
- Addenda or revised drawings may change quantities
SureSquare shall not be held liable for differences between estimated quantities and actual quantities used during construction.
4. Client Responsibilities
The client agrees to:
- Provide complete, legible plans and specifications
- Identify bid scope clearly
- Notify SureSquare of revisions or addenda
- Review all deliverables before use
SureSquare is not responsible for errors resulting from incomplete or unclear information provided by the client.
5. SureSquare CRM (Software Service)
SureSquare CRM is a subscription software service for managing leads, bids, projects and crews. When you use SureSquare CRM, the following terms apply in addition to the rest of these Terms.
Accounts
- You are responsible for your account credentials and for activity under your account.
- You must provide accurate account information and keep it up to date.
- You may invite team members, and you are responsible for their use of the Services.
Your data
- You own the data you enter into SureSquare CRM, including contacts, customer information, project records and files (“Customer Data”).
- You grant SureSquare permission to host, process and display Customer Data only as needed to provide and support the Services.
- You are responsible for having the right to store the contact and customer information you enter, and for complying with laws that apply to how you use it.
- You can export your Customer Data while your account is active. After your account ends, we may delete Customer Data after a reasonable period.
Acceptable use
You agree not to misuse the Services, including by attempting to access other customers’ data, interfering with the Services’ operation, reverse engineering the software, sending unsolicited bulk messages through the Services, or using the Services for unlawful purposes.
Subscriptions and billing
SureSquare CRM is offered on a subscription basis. Plan details and prices are shown at sign-up. Unless stated otherwise, subscriptions renew automatically until cancelled, and fees already paid are non-refundable except where required by law. Early-access or beta features may be offered free or at a discount and may change before general release.
Availability
We work to keep SureSquare CRM available and secure, but we do not guarantee uninterrupted or error-free operation. We may update, change or discontinue features, and will give reasonable notice of material changes that reduce core functionality.
6. Revisions
Each service package includes a limited number of revisions as described at the time of purchase or request.
Revisions do not include:
- Scope changes
- New drawings
- Major plan revisions
- Added buildings or roof areas
Additional revisions may be subject to additional fees.
7. Turnaround Times
Turnaround times are estimates based on project complexity and workload.
- Standard turnaround: 48-72 hours
- Rush requests are subject to availability and additional fees
SureSquare is not responsible for delays caused by incomplete information, late revisions, or force majeure events.
8. Payment Terms
- Pricing is provided per project unless otherwise agreed
- Payment is due as invoiced
- SureSquare reserves the right to withhold deliverables until payment is received
Custom pricing may apply to large or complex projects.
9. Confidentiality
SureSquare treats all client plans and documents as confidential.
- Files are used solely to perform requested Services
- SureSquare will not share client documents with third parties except as required to perform Services or by law
Clients are responsible for maintaining their own copies of all documents.
10. Intellectual Property
All deliverables provided by SureSquare are licensed to the client for internal business use only.
Clients may not:
- Resell SureSquare deliverables
- Distribute deliverables as standalone products
- Remove SureSquare branding or disclaimers
11. Limitation of Liability
To the fullest extent permitted by law:
SureSquare’s total liability for any claim related to Services shall not exceed the amount paid by the client for the specific project giving rise to the claim.
SureSquare shall not be liable for:
- Lost profits
- Consequential damages
- Bid losses
- Construction errors or omissions
12. No Warranty
Services are provided “as is” without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose.
13. Termination
SureSquare reserves the right to refuse or terminate Services at its discretion, including for misuse of the platform or non-payment.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Tennessee, with venue in the state or federal courts located in Rutherford County, Tennessee, without regard to conflict of law principles.
15. Updates to Terms
SureSquare may update these Terms from time to time. Continued use of the Services constitutes acceptance of updated Terms.
16. Contact Information
For questions regarding these Terms, contact:
SureSquare
Email: sales@suresquare.bid